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troubleshooting:steam_installfolder [2017/05/31 23:06] admintroubleshooting:steam_installfolder [2022/06/16 12:11] (current) – [Galaxy] admin
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-===== Steam: Accessing Install Folder =====+===== Accessing Install Folder =====
  
-If you need to access the install folder for GearCity, and you have the game installed via Steam. This is how you do it:+==== Steam ==== 
 + 
 + 
 +If you need to access the install folder for GearCity, and you have the game installed via Steam, this is how you do it:
  
 {{:troubleshooting:steam_open_install_folder.gif?400|Click this photo for animated tutorial.}} {{:troubleshooting:steam_open_install_folder.gif?400|Click this photo for animated tutorial.}}
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-(Windows and Linux users, click the picture for an animated tutorial.)+
  
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-==== Windows and Linux ====+=== Windows and Linux ===
   - Move your mouse over "Library" in the upper menu of Steam.   - Move your mouse over "Library" in the upper menu of Steam.
-  - Click "Installed Games" from the drop down.+  - Click "Installed Games" from the drop-down.
   - Find "GearCity" on the left list.   - Find "GearCity" on the left list.
-  - Right Click "GearCity" +  - Right-Click "GearCity". 
-  - Select "Properties"+  - Select "Properties".
   - Click the "Local Files" tab.    - Click the "Local Files" tab. 
   - Click the "Browse Local Files..." button.   - Click the "Browse Local Files..." button.
  
-==== OSX ==== +=== OSX === 
-Follow same steps as Windows and Linux. When you reach the end of the steps continue with: +Follow same steps as Windows and Linux. When you reach the end of the stepscontinue with: 
-  - Right Click the "GearCity.app" (Might be named just "GearCity"). +  - Right-Click the "GearCity.app" (it might be named just "GearCity"). 
-  - Select Show "Package Contents".+  - Select Show "Package Contents."
   - Open the "Contents" folder.   - Open the "Contents" folder.
   - Open the "Resources" folder.   - Open the "Resources" folder.
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 +==== Galaxy ====
 +
 +If you need to access the install folder for GearCity, and you have the game installed via Steam, this is how you do it:
 +
 +{{:troubleshooting:galaxy_manageinstall.png?400|}}
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 +(Click for a better resolution)
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-===== Getting the Log File ====== 
  
-Follow the steps for [[troubleshooting:steam_installfolder#Steam: Accessing Install Folder | opening the install folder]]. Then open the "GearCity" folder. Inside should be a file named "Logfile.log"+=== Windows and Linux === 
 +  - Click the "Installed" tab on the left side of the Galaxy window. (#1) 
 +  - Right Click GearCity (#2) 
 +  - Hover over "Manage Installationin the context menu(#3) 
 +  - Click "Show Folder" (#4)
  
-==== Sending the Log File =====+=== OSX === 
 +Follow same steps as Windows and Linux. When you reach the end of the steps, continue with: 
 +  - Right-Click the "GearCity.app" (it might be named just "GearCity"). 
 +  - Select Show "Package Contents." 
 +  - Open the "Contents" folder. 
 +  - Open the "Resources" folder.
  
-If I requested you to send the log file. Or if you noticed a bug or a crash in GearCity and haven't reopened the game since you ran into the bug. You may email me the file at admin@ventdev.com .  
  
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-===== Sending a Save Game ====== 
  
-If you have a bug or another issue and I requested a save game, please follow the steps on [[troubleshooting:steam_installfolder#SteamAccessing Install Folder opening the install folder]].+===== Sending the Files ====== 
 + 
 +If I requested you to send the log file or a save game, please follow the next steps
 +   [[Troubleshooting:Steam_LogFile|Sending a Logfile.log]] 
 +   * [[Troubleshooting:Steam_SaveGameFile|Sending a Save File]] 
 + 
 +My email address is admin@ventdev.com 
  
-Next, open the "GearCity" folder, followed by the "SaveGames" folder. Please email the save games to admin@ventdev.com . If the save games are too large to email, please compress into a zip file or any other file type before sending. (File sizes become much less with compression.) 
troubleshooting/steam_installfolder.1496286412.txt.gz · Last modified: 2022/02/15 17:58 (external edit)