Differences

This shows you the differences between two versions of the page.

--- troubleshooting:commonproblems [2019/02/09 19:40] – [Windows] admin
+++ troubleshooting:commonproblems [2019/07/12 01:08] – [Windows] admin
@@ Line 12: / Line 12: @@
 [[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
-Now you need to run the program. For Windows users, please double click on GearCity.exe.
+Now you need to run the program. Please double click on GearCity.exe.
-If there is an error on your system preventing the game from loading, you should get a windows error message popup. Please carefully read the error message. If you need to ask for help on the forums or email, please include the text of this error message.
+If there is an error on your system preventing the game from loading, you should get a Windows error message popup. Please carefully read the error message. If you need to ask for help on the forums or email, please include the text of this error message.
 Here are the three most common issues and their solutions:
@@ Line 20: / Line 20: @@
   * [[Troubleshooting:Missing64BitVCFiles|The Application cannot be started correctly (0xc000007b)]]
   * [[Troubleshooting:AntiVirus|Antivirus]]
+  * [[Troubleshooting:RunAsAdmin|Ogre::FileNotFoundException::FileNotFoundException: Cannot locate resource in resource group General...]]
+  * [[Troubleshooting:RunAsAdmin|Game does not save or game crashes while saving.]]
-If the game does start, and you get a black window before the game stops working, please email us the logfile for help: [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]
+If the game does start and you get a black window before the game stops working, please see [[troubleshooting:commonproblems#Game Crashing|Game Crashes]] or email us the logfile for help: [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]
 ==== Linux/BSD ====
+Follow these directions:
+[[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
 For Linux users, open a terminal to this location. Next run ./GearCityStart
-What does the terminal say? If there is a missing library please run ldd GearCityStart to get a list of all your missing libraries. The game should ship all the needed libraries as of 2019. However, you may need to install some libraries on your system depending on how the *nix ecosystem evolves.
+What does the terminal say? If there is a missing library please run ldd GearCityStart to get a list of all your missing libraries. The game should ship all the needed libraries as of 2019. However, you may need to install some libraries on your system depending on how the *nix ecosystem evolves in the coming years.
+he GearCity binary is rpath'd to the origin folder. So you may dump any needed libraries without installing them to the main folder.
 If you run into a segment fault, please send us the log file for help: [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]
 ==== MacOS ====
+Follow these directions:
+[[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
 For MacOS users, follow these steps:
@@ Line 66: / Line 75: @@
+==== Dual Laptop GPUs ====
+Some laptops ship with two GPUs. Generally one dedicated GPU for gaming and an Intel GPU for general usage. If your laptop has this configuration be sure that you are running the game with your dedicated GPU. In most cases this has to be done in your driver settings. Running the game on Intel GPUs, while it may work, is generally not recommended unless you have up-to-date drivers.
 ==== 32-Bit DirectX ====
@@ Line 99: / Line 111: @@
 Restarting the computer will resolve this issue. It has something to do with the steam installer not releasing the mouse after installation.
+==== Mouse does not show up ====
+If you're on Windows be sure that Mouse Pointer Trails are disabled. Beyond that, you can disable the Hardware Mouse setting to get a software emulated mouse.
 ==== High FPS or Monitor Refresh Issues ====
@@ Line 133: / Line 148: @@
 Occasionally Steam screws up downloading files. In such cases, file verification can normally catch issues. See here for instructions on how to do that.
-If you attempt to uninstall the game, please note that uninstalling **does not** remove user generated files, including settings, GPU caches, saved GUIs, etc. For a truly clean reinstall of the game, please follow the steps outlined here: [[Troubleshooting:Steam_CleanReinstall|Clean Reinstall]].
+If you attempt to uninstall the game, please note that uninstalling from Steam **does not** remove user generated files, including settings, GPU caches, saved GUIs, etc. For a truly clean reinstall of the game, please follow the steps outlined here: [[Troubleshooting:Steam_CleanReinstall|Clean Reinstall]].
@@ Line 147: / Line 162: @@
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 \\
-====== None of these fixes my issues! ======
+====== None of These Fixes My issues! ======
 Email me your log files, I'll be happy to help. I may not be able to reply right away, but I can pretty much guarantee a reply within 24 hours. [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]