Differences

This shows you the differences between two versions of the page.

--- troubleshooting:steam_installfolder [2018/09/04 18:05] – [Sending a Save Game] admin
+++ troubleshooting:steam_installfolder [2019/02/09 19:01] – [Sending the Log File] admin
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-===== Getting the Log File ======
-Follow the steps for [[troubleshooting:steam_installfolder#Steam: Accessing Install Folder | opening the install folder]]. Then open the "GearCity" folder. Inside should be a file named "Logfile.log".
+===== Sending the Log File ======
+If I requested you to send the log file or a save game, please follow the next steps:
+   * [[Troubleshooting:Steam_LogFile|Sending a Logfile.log]]
+   * [[Troubleshooting:Steam_SaveGameFile|Sending a Save File]]
+My email address is admin@ventdev.com
-You may notice up to 6 log files in the folder. GearCity creates a new logfile.log every time you open it. The program retains old log files for up to 5 sessions. Old log filenames contain the number of gaming sessions ago you played. Take Logfile_3_SessionsAgo.log as an example. This file is 3 from times ago that you opened the program. If you open the game again, Logfile_3_SessionsAgo.log becomes Logfile_4_SessionsAgo.log. When in doubt, just send them all.
-==== Sending the Log File =====
-If I requested you to send the log file, or if you noticed a bug or a crash, email me the file at admin@ventdev.com . You can also upload it to the official forums: www.ventdev.com
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-===== Sending a Save Game ======
-If you have a bug or another issue and I requested a save game, please follow the steps on [[troubleshooting:steam_installfolder#Steam: Accessing Install Folder | opening the install folder]].
-Next, open the "GearCity" folder, followed by the "SaveGames" folder. Please email the save games to admin@ventdev.com . If the save game is too large to email, please compress into a zip file or any other file type before sending.
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