Differences

This shows you the differences between two versions of the page.

--- troubleshooting:commonproblems [2019/07/12 01:08] – [Windows] admin
+++ troubleshooting:commonproblems [2022/02/15 18:00] – external edit 127.0.0.1
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-Here are some common issues your computer that can be resolved by you!
-====== Game Does Not Start ======
-If you are launching the game from Steam, you may not get any error messages. The first thing you'll need to do is directly run GearCity so that your operating system can tell you what went wrong.
-You'll need to access the main folder. Follow these directions:
-[[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
-==== Windows ====
-Follow these directions:
-[[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
-Now you need to run the program. Please double click on GearCity.exe.
-If there is an error on your system preventing the game from loading, you should get a Windows error message popup. Please carefully read the error message. If you need to ask for help on the forums or email, please include the text of this error message.
-Here are the three most common issues and their solutions:
-  * [[Troubleshooting:OpenAL32|The code execution cannot proceed because OpenAL32.dll was not found. Reinstalling the program may fix this problem]]
-  * [[Troubleshooting:Missing64BitVCFiles|The Application cannot be started correctly (0xc000007b)]]
-  * [[Troubleshooting:AntiVirus|Antivirus]]
-  * [[Troubleshooting:RunAsAdmin|Ogre::FileNotFoundException::FileNotFoundException: Cannot locate resource in resource group General...]]
-  * [[Troubleshooting:RunAsAdmin|Game does not save or game crashes while saving.]]
-If the game does start and you get a black window before the game stops working, please see [[troubleshooting:commonproblems#Game Crashing|Game Crashes]] or email us the logfile for help: [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]
-==== Linux/BSD ====
-Follow these directions:
-[[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
-For Linux users, open a terminal to this location. Next run ./GearCityStart
-What does the terminal say? If there is a missing library please run ldd GearCityStart to get a list of all your missing libraries. The game should ship all the needed libraries as of 2019. However, you may need to install some libraries on your system depending on how the *nix ecosystem evolves in the coming years.
-he GearCity binary is rpath'd to the origin folder. So you may dump any needed libraries without installing them to the main folder.
-If you run into a segment fault, please send us the log file for help: [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]
-==== MacOS ====
-Follow these directions:
-[[Troubleshooting:Steam_InstallFolder|Steam: How to Access Installation Folder]]
-For MacOS users, follow these steps:
-  - Right-Click the "GearCity.app" (Might be named just "GearCity").
-  - Select Show "Package Contents".
-  - Open the "Contents" folder.
-  - Open the "MacOS" folder.
-  - Click on the GearCity binary file.
-This should open a terminal window and the game should run. What does the terminal stop on? If it says a library or framework is missing, please [[https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335|verify your game cache]]. If this issue continues or if you run into a segment fault crash, please send of the log file for additional help: [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]
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-====== Game Crashing ======
-==== INTEL HD VIDEO CARDS! ====
-If you are using an Intel Video Card on Windows. **PLEASE** make sure you have the latest drivers from [[https://downloadcenter.intel.com/SearchResult.aspx?lang=&ProductID=3319&ProdId=3319|Intel]]!
-Older Intel GPUs have notoriously bad OEM drivers and OpenGL support. If you are running Windows 8.1 or older, please replace your OEM drivers with Intel drivers. Also running the game in DirectX will give you a bit more stability.
-==== Dual Laptop GPUs ====
-Some laptops ship with two GPUs. Generally one dedicated GPU for gaming and an Intel GPU for general usage. If your laptop has this configuration be sure that you are running the game with your dedicated GPU. In most cases this has to be done in your driver settings. Running the game on Intel GPUs, while it may work, is generally not recommended unless you have up-to-date drivers.
-==== 32-Bit DirectX ====
-DirectX9 renderer in the 32-bit version of the game will lose GPU state if you do anything outside of the game. This includes alt-tabbing, clicking the task bar, surfing the internet, minimizing the game, or anything else. It is recommended that 32-bit users switch to the OpenGL renderer.
-==== 32-Bit MacOS ====
-Due to Apple's neglect and planned obsolescence of their system, the 32-bit build of GearCity on OSX is fairly unstable. It is recommended to switch to the 64-bit build if possible if you are running OSX 10.9 or newer.
-==== Other Crashing ====
-For any other crashing issues, [[Troubleshooting:Steam_LogFile|please email us the log file.]] Please include what you were doing at the time of the crash. And if the crash is reproducible, the steps required to reproduce it.
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-====== Other Issues ======
-==== Mouse does not move ====
-Restarting the computer will resolve this issue. It has something to do with the steam installer not releasing the mouse after installation.
-==== Mouse does not show up ====
-If you're on Windows be sure that Mouse Pointer Trails are disabled. Beyond that, you can disable the Hardware Mouse setting to get a software emulated mouse.
-==== High FPS or Monitor Refresh Issues ====
-Use the external settings editor to adjust the frame rate limiter.
-==== Using a Different Display ====
-Windows users, use external settings editor to select which monitor to use. Linux and OSX users, please set the primary monitor to the one you wish to use before starting the game.
-==== Linux Reports Fonts Unreadable ====
-Due to changes in libpango, the 32-bit version of the game may have font selection issues. You will either need to downgrade libpango, remove the offending font, or switch to the 64-bit build.
-==== 64-Bit Windows OpenGL Slow Browser ====
-Sadly, the CEF pixel format pushes our OpenGL renderer to its limits on 64-Bit Windows systems. It is recommended that if you have performance issues, switch to the DirectX9 renderer. If you must use OpenGL, the 32-Bit build should perform better in this respect.
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-====== Generic Fixes ======
-Occasionally Steam screws up downloading files. In such cases, file verification can normally catch issues. See here for instructions on how to do that.
-If you attempt to uninstall the game, please note that uninstalling from Steam **does not** remove user generated files, including settings, GPU caches, saved GUIs, etc. For a truly clean reinstall of the game, please follow the steps outlined here: [[Troubleshooting:Steam_CleanReinstall|Clean Reinstall]].
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-====== None of These Fixes My issues! ======
-Email me your log files, I'll be happy to help. I may not be able to reply right away, but I can pretty much guarantee a reply within 24 hours. [[Troubleshooting:Steam_LogFile|Sending Logfile.log]]