https://wiki.gearcity.info/ 2026-05-24T21:48:38+00:00 https://wiki.gearcity.info/ https://wiki.gearcity.info/lib/tpl/dokuwiki/images/favicon.ico text/html 2022-02-15T18:00:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:antivirus&rev=1644966003&do=diff Antivirus Software Occasionally antivirus software will block the downloading or proper execution of the game. You may need to disable your antivirus software to download the game and then whitelist the following files before enabling your antivirus software. text/html 2022-06-16T12:22:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:commonproblems&rev=1655396545&do=diff Here are some common issues with your computer that you can resolve yourself! Game Does Not Start If you are launching the game from Steam or Galaxy, you may not get any error messages. You will need to run GearCity directly so that your operating system can tell you what went wrong. text/html 2022-06-16T11:17:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:missing64bitvcfiles&rev=1655392644&do=diff The Application cannot be started correctly (0xc000007b) This error happens on Windows computers when your computer tries to use 32-bit libraries when the game is 64-bit. There are two ways to fix this issue. Quick Navigate to the install folder of the game where GearCity.exe is. In that folder will be a folder called text/html 2022-02-15T18:00:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:openal32&rev=1644966003&do=diff The code execution cannot proceed because OpenAL32.dll was not found. Reinstalling the program may fix this problem The OpenAL sound library failed to install during the installation process. You can manually install it by downloading it from our website. Please run the installation as text/html 2022-06-16T11:50:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:rendersystem_direct3d9&rev=1655394652&do=diff Could not load dynamic library ./RenderSystem_Direct3D9... This error happens when there is an issue with DirectX 9 on Windows 10 and newer computers. Rather than fighting to get DirectX 9 installed, the easiest solution is to switch to the OpenGL renderer using the external settings tool. Please see the text/html 2022-02-15T18:00:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:runasadmin&rev=1644966003&do=diff Run Game As Administrator GearCity requires write access to the folder it is installed in. In some cases, Windows users may not have write access to the game. When this happens, undesirable results may occur. These include, but are not limited to: text/html 2022-02-15T18:00:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:steam_cleanreinstall&rev=1644966003&do=diff Steam Clean Reinstall Steam will not delete user generated files when the user uninstalls the game. This includes settings files, GPU caches, saved GUI, saved games, and much more. If you find yourself in need of space or if you have a configuration issue causing problems with the game, the following is how you do a clean reinstall. text/html 2022-06-16T12:11:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:steam_installfolder&rev=1655395916&do=diff Accessing Install Folder Steam If you need to access the install folder for GearCity, and you have the game installed via Steam, this is how you do it: [Click this photo for animated tutorial.] Windows and Linux * Move your mouse over “Library” in the upper menu of Steam. * text/html 2022-06-16T12:12:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:steam_logfile&rev=1655395962&do=diff Getting the Log File * Follow the steps for opening the install folder. * Next you will need to open the “GearCity” folder. The file hierarchy may look something like this: “C:\Program Files\Steam\steamapps\common\GearCity\GearCity”. Or “C:\GOG Games\GearCity\GearCity text/html 2022-02-15T18:00:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.gearcity.info/doku.php?id=troubleshooting:steam_savegamefile&rev=1644966003&do=diff Sending a Save Game If you have a bug or another issue and I requested a save game, please follow these steps. * Open the install folder. * Next, you will need to open the “GearCity” folder. * Then open the “SaveGames” folder. The file hierarchy may look something like this: